For Shrachi Agrimech - Kolkata

Job Position : SERVICE ENGINEER

• Customer Database Compilation
• Ensuring Installation cum Free service provided to customer
• Closure of warranty process as per complain registration (Updates in Service tracker)
• Encouraging use of genuine parts provided by the Co. (Share of wallet %) [Appoint Parts distributor/ Freelancer Technician in those areas where Dealer is not providing service/ parts support]
• Support & encourage dealer to appoint adequate manpower required for service,
• Identify training needs for Dealer technician and organise the trainings
• Audit form fill-up. (along with i) Product Concern Intimation Report, ii) Job Card, iii) Warranty Claim & Report, iv) Vehicle Off Road Report, v) Sales Register, vi) Any other documents)
• Track day to day activities of Pan India technicians,
• Allocate Technicians for Service Support to Dealers in case required/ for Service Activities.
• Product Review - Interacting with plants and share information to management regarding specific product issues & PDI complains. Regular interaction with plant for continuous improvement in product providing feedback on benchmarking activity with competitor Product.

Desired Candidate Profile:

Industry: Agricultural Machineries: (Power Tiller, Power Weeder, Harvester/Reaper and BrushCutter, Water Pump, Sprayer)

Experience relevance: Handling Assembly & Services in Agri-machinery segment.

Years of experience: Total 7 years of which minimum 4 years in relevant Industry and position.

Qualification Required: Diploma/BTech/BE (Mechanical/Automobile)

Location: Kolkata (Dumdum Factory)

CTC:3.5LPA to 5.00LPA (negotiable for the right candidate)